New ways of serving queries of ebay customers
Many people when they have a problem, prefer to contact the customer support representative and have a one on one basis conversation instead of contacting through email. This is due to the human satisfaction that the customer usually feels when they talk to a representative of the service provider they are using. A good example is ebay being an online purchase system that serves the sale and and buying of goods and services. Though they have an effective support through email, ebay by phone has become more busy since customers feel good and satisfied talking to support through phone instead of logging and ticket on email. A representative at the customer care department in ebay termed it as a human psychology saying that the customers who called ebay by phone did not necessarily have very serious cases as opposed to those who used email. This has resulted to employment of a 24 hour ebay support team with toll free numbers set to serve the rising volume of calls.
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